I got my P640 laptop a little over a month ago and it's working perfectly except the power supply decided to snap and stop working on its own. I contacted your Help Desk and got pointed to this product:
I noticed it has 180w instead of 150w like my dead psu. This is all well and good but if you knew the power supply was going to fail why didn't you include the better one in the first place?
Also, I find it ourageous that I should spend over a 100€ on a new power supply after a mere month of using your laptop (running stock configuration, just like you built it...). It's literally more money than I have on my bank account right now, also I need the laptop working again for school after Christmas.
I hope you can help me